Service disruption on Cloudsites

Incident Report for Nexcess

Monitoring

Our Engineers have implemented the mitigation steps to help keep the cloudsite environment stable.
All the associated alerts have been recovered.

We are actively continuing to monitor the environment to ensure services remain stable.

Please feel free to contact our support team if you encounter any further issues.

Posted Oct 03, 2026 - 05:06 EDT

Investigating

We are currently investigating reports of Cloudsites-websites loading slowly or experiencing delayed response times in our Lansing data center.

Our engineering team has identified elevated system load across our proxy infrastructure and is actively working to mitigate the bottleneck and restore optimal performance.

We will provide another update as soon as more information becomes available.

Posted Oct 03, 2026 - 03:55 EDT