Service disruption on Cloudsites
Monitoring - Our Engineers have implemented the mitigation steps to help keep the cloudsite environment stable.
All the associated alerts have been recovered.

We are actively continuing to monitor the environment to ensure services remain stable.

Please feel free to contact our support team if you encounter any further issues.
Oct 03, 2026 - 05:06 EDT
Investigating - We are currently investigating reports of Cloudsites-websites loading slowly or experiencing delayed response times in our Lansing data center.

Our engineering team has identified elevated system load across our proxy infrastructure and is actively working to mitigate the bottleneck and restore optimal performance.

We will provide another update as soon as more information becomes available.
Oct 03, 2026 - 03:55 EDT
Proactive Mitigations for Linux Spectre v2 (BTR) Security Disclosure
Investigating - Our security and engineering teams are actively responding to an industry-wide Linux kernel security disclosure concerning a Spectre v2 Branch Target Reuse (BTR) variant (CVE-2026-64507 / CVE-2026-64508).

We will provide updates as progress is made.

If you need assistance or have any concerns, please contact our Support team.
Oct 01, 2026 - 16:57 EDT
StyleSmuggler Vulnerability – Magento & Adobe Commerce
Update - Our technical teams continue to actively work through the remediation process across affected environments.
The patch rollout is progressing in batches, with teams continuing to apply the available Adobe security patch across affected Magento versions.

We are also continuing system scans and validation of patched environments to help ensure affected sites can be safely restored to a known-good state.
We will continue to keep clients informed as meaningful progress is made.

If you need assistance or have any concerns, please contact our Support team.
Sep 10, 2026 - 04:15 EDT
Update - Our Engineering teams continue to make progress on containment, investigation, and remediation across affected environments.

Adobe has recently released a patch addressing the underlying vulnerability. Our technical teams are actively applying the patch across affected environments in batches. There is no specific priority or ordering for the affected Magento versions; the rollout is progressing batch by batch, with our teams continuing to apply the patch across all affected versions.

At the same time, we will continue deep-system scans and validate the patched environments to ensure safe recovery paths and restore impacted sites to a known-good state.

We will continue to share updates as additional remediation details and progress become available.

If you need assistance or have any concerns, please contact our Support team.
Sep 09, 2026 - 18:52 EDT
Update - Our technical teams continue to make progress on containment, investigation, and remediation across affected environments.

Adobe has recently released a patch addressing the underlying vulnerability.
Our technical teams are actively reviewing, testing, and deploying the patch while continuing deep-system scans and validating safe recovery paths to restore impacted sites to a known-good state.

We will continue to share updates as new remediation details become available.
Please contact Support if you have any questions or require assistance in the meantime.
Sep 08, 2026 - 02:24 EDT
Update - Our Security and Engineering teams remain actively engaged in the ongoing containment, investigation, and remediation efforts across affected environments.

Our teams continue to review scanning results, validate findings, and take appropriate remediation actions where potential compromise has been identified. Restoration efforts are also progressing as we work to safely return affected sites to a known-good state.

We understand the importance and urgency of this situation and appreciate your continued patience. We will provide further updates as meaningful progress is made and additional remediation details become available.

If you need assistance or have any concerns, please contact our Support team.
Sep 07, 2026 - 11:06 EDT
Update - Our Security and Engineering teams continue to work on containment and remediation efforts across affected environments. Deep-system scanning remains active as we work to identify, isolate, and quarantine compromised instances.

Restoration planning is also ongoing, with our technical teams validating safe recovery paths for impacted sites. While a precise time-to-resolution is still being established, restoring full system integrity safely remains our highest priority.

We appreciate your continued patience as this work continues. We will provide another status update as soon as there are meaningful developments or milestones to share.

If you need assistance or have any concerns, please contact our Support team.
Sep 07, 2026 - 02:21 EDT
Update - Our Security and Engineering teams remain actively engaged and are continuing to investigate the affected environments. Confirmed threats are being quarantined as part of our ongoing containment efforts, while findings are reviewed and validated.

We are also preparing to begin restoration work where necessary. An estimated restoration timeline is not yet available, but we will share additional details as soon as they are confirmed. This remains a high priority, and we will continue to provide updates as progress is made.
Sep 06, 2026 - 17:53 EDT
Update - Our teams remain actively engaged and are continuing to investigate the Magento vulnerability and its potential impact. Security and Engineering are working closely to validate findings, expand scanning, and provide clear remediation guidance for any confirmed cases.

We understand the importance and urgency of this situation and really appreciate your patience. This remains a high priority for us, and we’re here to support you throughout the process.

We recommend continuing to monitor your environment for unusual activity or unexpected changes. If you notice anything suspicious or believe your site may have been affected, please reach out to Support.

We’ll continue to closely monitor the situation and share further updates as more information becomes available. Thank you for your patience.
Sep 06, 2026 - 10:29 EDT
Update - Our security teams are actively scanning affected environments for indicators of compromise. Initial scanning has identified potential findings that are currently being reviewed and validated. We are continuing to enhance our scanning capabilities to provide additional visibility into potential compromises.

We are also reviewing affected Magento environments and developing remediation guidance for confirmed cases.

Customers may experience some impact if their storefront or applications rely heavily on GraphQL, including headless/PWA implementations.

We recommend continuing to monitor your environment for unusual activity or unexpected changes and contacting Support if you observe any issues or suspect your site may have been compromised.

Our teams will continue to monitor the situation closely and provide further updates as additional information becomes available.
Sep 06, 2026 - 05:08 EDT
Update - As part of our ongoing mitigation efforts, we have implemented additional security protections across affected Magento/Adobe Commerce environments. This includes a full block on GraphQL requests to help reduce the risk of unauthorized code execution.

Customers using headless/PWA storefronts or applications that rely heavily on GraphQL may experience some impact from these protections.

At this time, there is no official vendor patch available.

We recommend continuing to monitor your site for unusual activity or unexpected changes and contacting Support if you notice any issues with your storefront or suspect your site may have been compromised. We will provide further updates once an official security patch becomes available.

Our teams are continuing to monitor the affected environments and the effectiveness of these mitigations. We will continue to assess the situation and provide additional updates as new information becomes available.
Sep 05, 2026 - 19:04 EDT
Identified - We are aware of recent reports regarding a critical, unpatched zero-day vulnerability, commonly referred to as “StyleSmuggler”, affecting Magento and Adobe Commerce.

At this time, our teams are actively reviewing server environments to assess any potential impact. As a precautionary measure, our Security team is implementing the appropriate mitigations while we continue our investigation and monitor for further guidance.
We will provide further updates as more information becomes available.

If you need assistance or have any concerns, please contact our Support team .
Sep 05, 2026 - 09:51 EDT
Uptime over the past 90 days. View historical uptime.
API (example) Operational
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API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Management Portal Operational
Load Balancers Operational
Cloud Load Balancers Operational
Shared Load Balancers - DC2 Operational
Shared Load Balancers - DC3 Operational
Shared Load Balancers - DC4 Operational
Shared Load Balancers - DC5 Operational
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LAN Network Operational
PHX Network Operational
AMS Network Operational
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DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Support Services Operational
Chat Operational
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Degraded Performance
Partial Outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 9, 2026

Emergency Network Maintenance Update – Amsterdam Data Center
Completed - The scheduled maintenance has been completed.
Oct 9, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 14:00 EDT
Scheduled - Our engineering team has been working to identify and resolve the remaining issues related to the Core Network Devices and Border Network Devices supporting the Amsterdam Data Center. We have made efforts to address these issues without causing service downtime. Unfortunately, some issues persist, and additional maintenance is required to fully resolve them.

To complete the necessary work and restore network stability, we will perform additional emergency maintenance within the next few hours. While we understand the importance of maintaining service availability, this maintenance may result in a temporary service interruption.

Maintenance Details

Maintenance Type: Emergency Network Maintenance
Location: Amsterdam Data Center
Scheduled Start: October 9, 2026, at 2:00 PM ET (8:00 PM Amsterdam time, CEST)
Expected Service Disruption: Approximately 30–90 minutes


Potential Service Impact

During the maintenance window, customers may experience increased network latency, temporary connectivity interruptions, or a complete service outage lasting approximately 30–90 minutes.

Support Availability

Our Support team will be available throughout the maintenance period to answer any questions and provide assistance. You can reach us through the following channels:

Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com


We sincerely apologize for the additional disruption and any inconvenience this may cause. We appreciate your patience and understanding as our engineering team continues working to resolve these issues and ensure the stability and reliability of our network infrastructure.

Thank you for your continued trust in Liquid Web

Internal System Maintenance Reference: [CC-13765]
Oct 9, 12:29 EDT

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Scheduled Network maintenance at the DC5, Amsterdam Data Center
Completed - The scheduled maintenance has been completed.
Oct 7, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 EDT
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on the Core Network Devices and Border Network Devices supporting the Amsterdam Data Center. This work is part of our ongoing efforts to improve network connectivity, performance, reliability, and scalability.

Maintenance Window: October 7, 2026, at 11:00 AM ET
Expected Duration: Up to 5 hours

During the maintenance redundancy on our networking devices will be reduced which could result in temporary network connectivity issues.

Our Support team will be available throughout the maintenance period should you have any questions or require assistance. You can reach us through the following channels:

Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com

We appreciate your understanding and patience as we continue to enhance our infrastructure and services.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13765]
Sep 11, 15:38 EDT

Oct 6, 2026

Scheduled Network maintenance at the DC5, Amsterdam Data Center
Completed - The scheduled maintenance has been completed.
Oct 6, 16:00 EDT
Update - The Scheduled Maintenance is still ongoing and proceeding as expected, we have experienced a brief disruptions as networking devices were rebooted. Our engineers are aware of this and are working to complete the maintenance with as little disruption to the network as possible.
Oct 6, 12:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 11:00 EDT
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on the Core Network Devices and Border Network Devices supporting the Amsterdam Data Center. This work is part of our ongoing efforts to improve network connectivity, performance, reliability, and scalability.

Maintenance Window: October 6, 2026, at 11:00 AM ET
Expected Duration: Up to 5 hours

At this time, no service interruptions or increased latency are expected for customer services during the maintenance window.

Our Support team will be available throughout the maintenance period should you have any questions or require assistance. You can reach us through the following channels:

Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com

We appreciate your understanding and patience as we continue to enhance our infrastructure and services.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13765]
Sep 11, 15:37 EDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Unresolved incident: Service disruption on Cloudsites.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Unresolved incident: Proactive Mitigations for Linux Spectre v2 (BTR) Security Disclosure.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Security vulnerability CVE-2026-87898 on Plesk's Site Import extension
Resolved - Our team has completed the remediation work for the affected environments. No further action is required at this time.

Thank you for your patience.
Sep 26, 22:51 EDT
Identified - We have identified that only a subset of hosts are reported with the vulnerable Site Import extension.
Our team is mitigating this vulnerability by upgrading this extension to the patched version.

Meanwhile, your time and patience will be appreciated.
Sep 26, 12:10 EDT
Investigating - We have identified a security vulnerability CVE-2026-87898 in the Plesk Site Import extension on Linux servers.
This issue involves improper sanitization of database names during imports, which could allow unauthorized command execution with root privileges.

Affected product version:
Plesk for Linux: 1.12.1 and earlier
Patched on: 1.12.2
Our engineering team is currently assessing our entire hosting fleet and determining next steps.

If you have any further questions or concerns, please contact us at support@liquidweb.com or via Live Chat.
Sep 26, 11:11 EDT
Service disruption on subset of cloudhosts in the us-midwest-2 region
Resolved - We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.
Sep 26, 20:01 EDT
Monitoring - Our team has confirmed that the affected Cloudhost services in the US-Midwest-2 region are operating normally. We are continuing to monitor the environment to ensure services remain stable.

We appreciate your patience while our team worked to resolve the issue.
Sep 26, 18:04 EDT
Identified - Our team has identified a subset of Cloudhost outages in the US-Midwest-2 region and is actively investigating the issue. We will provide another update as soon as more information becomes available.

We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at support@nexcess.net or via Live Chat.
Sep 26, 15:28 EDT

Sep 25, 2026

Security Advisory: Critical WordPress Vulnerability - "Click2Shell"
Resolved - Nexcess System Engineers have scanned our fleet and automatically upgraded WordPress websites for customers hosted on our Managed Wordpress and Managed Applications platforms.

Customers hosting Wordpress websites on our Cloudsites platform or hosting websites on managed dedicated or managed VPS servers are strongly encouraged to confirm that all Wordpress websites, including those in staging or development, have been updated to the latest minor version of Wordpress released on September 22nd in order to protect the website from this exploit.

For additional information, please refer to the official WordPress security announcements:
https://wordpress.org/news/2026/09/wordpress-7-1-2-release/
https://wordpress.org/documentation/wordpress-version/version-7-1-2/

If you have any questions or need assistance with the update process, please contact our Support team. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we work to secure your services.
Sep 25, 15:28 EDT
Update - Our Engineering team continues to assess and work on the WordPress security vulnerabilities across our hosting fleet.

A new critical vulnerability, CVE-2026-87902, has been disclosed. WordPress 7.1.2 includes the security fix for this vulnerability.

Recommended Action for Customers
We strongly advise all customers managing WordPress installations to update to WordPress version 7.1.2 immediately.

We will continue to monitor the situation closely and provide further updates as new information becomes available.
Sep 23, 02:34 EDT
Identified - WordPress has identified a critical security vulnerability designated as "Click2Shell" affecting all WordPress versions prior to 7.1.1. This vulnerability can enable unauthenticated Remote Code Execution (RCE) when a logged-in administrator visits a specially crafted link.
Current Status & Hosting Actions

Our engineering team is currently assessing our entire hosting fleet and determining next steps.

There are currently no known workarounds for this vulnerability other than upgrading to the latest version of WordPress.

Recommended Action for Customers

We strongly advise all customers managing WordPress installations to review their environments immediately and update to WordPress version 7.1.1.

We will continue to monitor the situation closely and provide further updates as new information becomes available.
Sep 22, 16:11 EDT
Scheduled Infrastructure Maintenance DC3, Lansing
Completed - The scheduled maintenance has been completed.
Sep 25, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:00 EDT
Scheduled - During this window, our Data Center team will be performing comprehensive circuit upgrades, which requires physically accessing and powering down the entire equipment rack to ensure the work is completed safely and reliably.

This work is part of our commitment to ensuring the long-term reliability and is required to expand our data centers' cooling and power capacity.

Communications have been sent to the affected customers.

Maintenance Window: September 24th, 2026, at 10:00 PM ET
Expected Duration: Up to 4 hours
Expected Service Impact: Up to 3 hours of service interruption as we address each rack.

Our Support team will be available throughout the maintenance period should you have any questions or require assistance. You can reach us through the following channels:

Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com

We appreciate your understanding and patience as we continue to enhance our infrastructure and services.


Internal System Maintenance Reference: [CC-13753]
Sep 22, 12:02 EDT
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